We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and refund policy to ensure a smooth and hassle-free experience.
Eligibility for Return and Refund:
- You can return any unused and unopened item purchased on our website within 7 days of delivery for a refund.
- If the item is faulty or damaged upon arrival, please contact us immediately (within 7 days of delivery) to arrange a return and replacement or refund.
Items not eligible for return or refund:
- Items that have been used or opened.
- Items that are custom-made or special order.
- Items that are damaged due to misuse or negligence.
Return Process
- To initiate a return, please contact us by email at info@diamotech.co.uk within the eligible timeframe mentioned above.
- In your email, please mention your order number, the item(s) you wish to return, and the reason for return.
- We will then provide you with a return authorization number (RAN) and instructions on how to return the item(s).
- You are responsible for the cost of returning the item(s) to us. We recommend using a tracked shipping service for your own peace of mind.
Refunds
- Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will issue a full refund to your original payment method within 14 business days.
- Please note that it may take some additional time for the refund to reflect in your account depending on your bank's processing times.
Exchanges
- If you wish to exchange an item for a different size or product, please follow the return process outlined above and place a new order for the desired item on our website.
Contact Us
If you have any questions about our return and refund policy, please don't hesitate to contact us by email at info@diamotech.co.uk or visit our Contact Us page on the website.
We appreciate your business!
Diamotech Team